Legal
Refund &
cancellation policy
How refunds and cancellations work for security-testing services purchased through the checkout on appsec-labs.com, operated by AppSec Application Security Ltd. (“AppSec Labs”).
Who takes the payment
Our payment processor
Payments on this site are processed by Paddle.com (Paddle.com Market Ltd), our authorised reseller and Merchant of Record. Paddle handles the transaction, issues your receipt and VAT invoice, and processes any refund back to your original payment method. You can request a refund from us using the details below, or directly from Paddle via the link on your receipt.
What you are buying
Professional services, not a download
Purchases made here are professional security-testing services (for example, penetration tests and related assessments) delivered by our consultants — not a downloadable digital product. After you pay, your order enters a “starting phase” and undergoes a short verification and authorisation-to-test step before any testing work begins. We only start work once that step is complete.
Cancellations & refunds
When you can cancel and get a refund
The point at which you cancel decides the outcome, because what you buy is work performed by people over time.
Before work begins
You can cancel for any reason while your order is still in its starting / verification phase and we have not begun testing — for a full refund. Just email us.
If we can’t proceed
If our verification or authorisation-to-test step doesn’t pass — for example we cannot confirm your authority to test the target — we don’t begin work and issue a full refund. We’ll contact you to explain.
After work has begun
We refund the portion for work not yet performed, on a reasonable pro-rata basis. Services already delivered — a completed assessment or an issued report — are not refundable.
Consumer rights
Statutory rights (EU / UK consumers)
Where you are a consumer with a statutory right of withdrawal (for example the 14-day cooling-off period under EU or UK law), that right applies to services. Because our service can begin during that period, if you ask us to begin work within the cooling-off period you acknowledge that you may lose the right of withdrawal once the service is fully performed. Nothing in this policy limits any non-waivable statutory rights you have.
How to request
Requesting a refund or cancellation
Email info@appsec-labs.com with your order or receipt number and the reason for your request. We aim to respond within 5 business days. If your request is approved, Paddle returns the funds to your original payment method; how long it takes to appear depends on your bank or card issuer.
Chargebacks
If something’s wrong, please contact us first — we can almost always resolve it faster than a card dispute. Raising a chargeback before contacting us may delay resolution.
Changes to this policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.
Contact
Get in touch
AppSec Application Security Ltd. (trading as AppSec Labs)
Hataas 20, Kfar Saba, Israel
info@appsec-labs.com · +972-9-7485005
Last updated: 10 August 2026.